Booking Terms & Conditions
1. Bookings & Payments
Cloister Club is available for exclusive hire, with a fixed nightly rate for the entire property, regardless of the number of guests, up to a maximum of 20.
A 30% non-refundable deposit is required to secure your booking, with the remaining 70% balance payable eight weeks (56 days) before arrival.
Payments are made by bank transfer. Your booking is confirmed once the deposit has been received and written confirmation has been issued.
2. Cancellations & Refunds
The initial 30% booking deposit is non-refundable, except where otherwise required by law.
In the event of cancellation due to exceptional circumstances, where written notice is received at least 30 days before arrival, we will refund 50% of the remaining 70% balance paid.
Cancellations made less than 30 days before arrival are non-refundable, except where otherwise required by law.
All cancellations must be submitted in writing by email.
3. Security Deposit
A refundable security deposit of €1,000 is required seven days before arrival, payable by bank transfer.
The security deposit will be refunded within seven days of departure, following an inspection of the property, provided there is no damage, loss or additional cleaning required beyond normal use.
Any deductions will be reasonable, itemised and communicated to the lead guest.
4. Check-in & Check-out
Check-in is from 3 pm, and check-out is by 11 am, unless otherwise agreed in advance.
5. Occupancy & Exclusive Use
Cloister Club is rented exclusively to one group at a time, with a maximum occupancy of 20 overnight guests.
The lead guest is responsible for ensuring that all members of their group, including retreat participants and any external suppliers, respect the property and comply with the House Rules.
6. Care of the Property
Guests are expected to treat the property, its furnishings, gardens and equipment with care.
The lead guest is responsible for damage or loss caused by their group beyond reasonable wear and tear. Any additional charges will be supported by appropriate documentation.
7. Retreats, Events & Photography
Retreat organisers are responsible for the organisation and delivery of their retreats, including any necessary insurance, permissions and arrangements with external practitioners or suppliers.
Photography and filming for the promotion of a guest’s own retreat are permitted, provided Cloister Club is credited as the venue and tagged @cloisterclub in social media promotions.
Larger commercial productions, third-party advertising campaigns and events outside the agreed booking arrangements require prior written approval.
8. House Rules
All guests are required to comply with the Cloister Club House Rules, which form part of the booking agreement and will be provided before booking confirmation.
9. Cancellation by Cloister Club
In the unlikely event that Cloister Club is unable to honour a confirmed booking, we will notify the lead guest as soon as possible and refund all accommodation payments received for the cancelled stay, without limiting any additional rights under applicable law.
10. Applicable Law
These Terms & Conditions are governed by applicable Spanish law, including any mandatory consumer protection provisions.